About the experience
What can I expect from the event?
Get ready for a fully immersive Christmas world packed with entertainment, photo opportunities, welcome drinks, and unforgettable festive fun. This isn’t just another holiday pop-up — it’s an all-out experience with elves, themed cocktails, music, games, and interactive moments that make you feel like you’ve stepped into your very own Christmas movie.
Where is the experience located?
Baltimore - The Point, 523 York Rd, Towson, MD 21204
Cleveland - Adamos Sports Bar, 13450 Snow Rd, Brook Park, OH 44142
Los Angeles - Barra 90, 100 9th Street, Los Angeles, 90015
San Francisco - Blue Light, 1979 Union St, San Francisco, CA 94123
Seattle - Rainier Chapter House, 800 E Roy St, Seattle, WA 98102
Does the experience take place in an indoor or outdoor venue?
This experience is held indoors in an air-conditioned venue.
How long does the experience last?
For you to have an estimate, people usually spend 90 min at this experience.
Will food and beverage be available on site for purchase?
You will be able to purchase food and beverage at this event. Dietary Information: vegetarian, vegan, and gluten-free options are not available.
Is there parking available?
Parking can change depending on the venue. Please consult the venue before attending.
Will there be additional sessions?
Unfortunately, we cannot guarantee there will be extra dates. Please refer to the experience page for updated information on availability, as those are the confirmed dates and timings.
Is there a dress code?
As this is an immersive experience, we encourage you to dress up, but it is not mandatory. There's no set dress code, so if you don't want to dress up, a casual look will be fine.
About tickets
Can I purchase tickets at the door?
Tickets will not be sold on site; they can only be purchased in the Fever App or on the Fever website. Can I transfer my tickets to another person?
Yes, you can transfer your tickets to anyone for free. It is as easy as clicking "Transfer Tickets" on your ticket in the Fever App. Please contact us if you need additional help. Make sure to include your ticket order number. Do I need to print my ticket?
You can find your ticket in the "Tickets" section of the Fever app (you can download it from the Apple App Store or Google Play). Please remember to log in with the same login method used to make the purchase.
You will also find your QR code in your purchase confirmation email. I can't find my ticket. What should I do?
You can view your ticket in the Fever app, within the Tickets section. If you don't have the app installed, you can download it from the Apple Store or Google Play. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us. Can I change the date of my ticket? Are refunds allowed?
This experience allows date changes up to 48 hours in advance. If you would like to make the change, please contact us and include the ticket ID associated with your purchase (What is the ticket ID?). One of our agents will respond to your request as soon as possible, informing you of the next steps to follow.
No refunds are permitted under any circumstances. For more information, you can consult our T&C. Can I make a group booking?
You can make group bookings up to the amount of tickets our app/web allows you to purchase (based in availability). No special group bookings will be made for this event.
Do you offer press passes?
Unfortunately, there won't press passes offered for this event.
About access to the event
Do I need to arrive at the start of my scheduled session?
It is recommended that you arrive at the time stated on your ticket, but you can arrive within the next 10 minutes.
Can I bring animals? Are service dogs allowed?
Unfortunately, no pets are allowed in this event’s location, though we do welcome service animals.
Is the venue accessible?
Accessibility can change depending on the venue. Please consult the venue before attending.
What are the prohibited items at the experience?
No outside beverages or food are allowed. It's strictly prohibited to enter with weapons of any kind.
Do you offer carer tickets?
Unfortunately, no carer tickets are available for this event.
Is the experience accessible for deaf/visually impaired people?
We are happy to confirm that people with visual or hearing impairments will be able to enjoy this experience.
Will there be strobe lights?
This event won't include strobe lights.
Are there chairs available? Can I be seated during the experience/exhibition?
Table seating is reserved exclusively for VIP ticket holders. General Admission tickets do not include guaranteed seating or table access, and seats are subject to availability. To ensure a table for your group, grab a VIP pass before they sell out!
Will restrooms be available on site?
This venue has restrooms—please ask our staff on site for indications.
Can I take photos or record the experience?
Feel free to take photos and share them. When taking photos, please make sure not to disturb other customers. Professional equipment and tripods are not permitted.
Is there a Lost & Found?
We would recommend to ask the staff at the venue if they have found your belongings.
Is coat check available?
Unfortunately, this venue has no coat check.
Is there an age requirement?
The Elf Bar is strictly for guests aged 21 and over. Valid photo identification may be required on arrival.
Family-friendly sessions on Saturdays at 1:00 PM
Live elf entertainment 
Welcome cocktail or mocktail 
Trivia, karaoke & holiday games 
Live Elf Entertainment 
Floor-to-Ceiling Holiday Décor 
Welcome Cocktail or Mocktail 
Themed Brunch & Dinner 
Interactive Games 
Instagram-Worthy Photo Scenes 
